Crown Quest support

Questions

• How do I play?

  Place one crown in every row, every column and every coloured realm. No two crowns may touch, not even diagonally.

  Double-tap a square to place a crown. Tap a square once to mark it with an X when you know it is empty; marks cost nothing. A crown in the wrong square costs one of the level’s three hearts.

• How do I restore my purchase?

  Open Settings in the game, tap Unlock all levels, then tap Restore Purchases. Use the same Apple ID or Google account you bought it with. A purchase made on iPhone or iPad restores on Apple devices, and one made on Android restores on Android.

• I have a new phone. Will my progress move with me?

  Your progress is saved on your device only, so it moves with your phone’s own backup. Set up the new phone from a backup of the old one (iCloud or a device-to-device transfer on iPhone and iPad, Google backup on Android), then install Crown Quest. If you bought the unlock, tap Restore Purchases.

  Progress cannot move between an iPhone or iPad and an Android phone, because the two backups are separate. The purchase restores on the new phone if it uses the same store account.

• The game says “This device can't run the game”. What can I do?

  Crown Quest needs WebGPU graphics. Check the device meets the requirements above. On iPhone and iPad, update to the latest iOS or iPadOS.

  On Android, open Google Play and update Android System WebView and Chrome, then tap Try again. The screen has a button that opens the WebView update. Some Android graphics chips cannot run the game even when everything is up to date.

• How do I get a refund?

  Apple and Google take the payment, so they handle refunds, under their own rules. On iPhone and iPad, request one at reportaproblem.apple.com. On Android, follow Google Play’s refund steps.

  If Google’s steps send you to the developer, email us with your order number, which starts with GPA.